1.1 Responsible Lending
Mazda Finance complies with the Credit Contracts and Consumer Finance Act 2003, Credit Contracts and Consumer Finance Regulation 2004 and exercises the care, diligence, and skill of a responsible lender.
The Responsible Borrowing Code sets out the guidelines for anyone taking out a loan and sets out the minimum requirements.
The Responsible Lending Code sets out the requirements a lender must follow.
In addition, Mazda Finance is member of the Financial Services Federation and takes it obligations as a responsible lender seriously complying with all legislative requirements.
Unregulated financial advice
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about any consumer credit contract or relevant insurance contract products are not regulated financial advice.
This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.
1.2 Dispute Resolution
If you would like to discuss a Finance or Insurance complaint, you will be pleased to know that a Mazda Finance customer service manager is ready to assist.
Please complete the form Located under contact us www.mazda.co.nz/get-in-touch/ and we will contact you as soon as possible. Alternatively, to speak with us directly, please call 0800 800 626.
If you do not receive a satisfactory resolution, please refer your complaint to the Insurance and Financial Services Ombudsman scheme. This free independent dispute resolution scheme can be contacted via the below:
Mazda Finance is a division of Toyota Finance New Zealand Limited and is registered under the Financial Services Providers (Registration and Disputes Resolution) Act 2008 under registration number FSP27861 and is a member of the above disputes resolution scheme.
If you are having trouble making your loan repayments or experiencing hardship, Mazda Finance may be able to help.
We know that unforeseen events can happen in life and cause financial difficulties. These include injury, illness, changes to your regular income, a relationship breakdown, or the death of a spouse or partner.
If you find yourself struggling to meet your repayments because of a change in circumstances outside of your control, make sure you talk to us as soon as possible, simply call 0800 800 626. You can also complete the form under contact us at www.mazda.co.nz/get-in-touch/ and mention that you are experiencing hardship.
You can make a hardship application in writing at any time. You must bring your payments up to date before applying for hardship if you have:
- Been in default for 2 months or more
- Been in default for two weeks or more after receiving a repossession warning notice
- Not made four or more consecutive debt repayments on their due dates
We will work with you to understand how your change in circumstances is influencing your financial position and what can be done to assist you. We might be able to offer some assistance to help you cope with your financial difficulties. Assistance is determined on a case-by-case basis and could include reducing your repayments for a period of time and/or a term extension. Please note that both of these options will increase the overall cost of your loan.
If you have concerns about your finances, you can get free and confidential advice from an independent service, MoneyTalks which is funded by the Ministry of Social Development. You can contact MoneyTalks via:
Freephone: 0800 345 123
Online chat/website: http://www.moneytalks.co.nz
www.sorted.org.nz is another helpful site.